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Important COVID-19 Information

For all University updates and resources regarding COVID-19, please visit web.doane.edu/covid-19

Frequently Asked Questions

Everyone has questions. We just pulled together a few of the frequently asked ones here for you to search. Let us know if you need any additional assistance. We'd be glad to help.

Can I use distribution groups in Gmail?

Yes. All of Doane's email data has been converted to Gmail.

What are the minimum requirements for my computer?

Bring Your Computer to Campus

If you have a computer, you are encouraged to bring it to campus.  The campus is fully wired and supplemented with wireless access in many places. To connect your computer to the campus network and the Internet, your computer must meet the requirements below.

If you do not have a computer but are planning to purchase a machine to bring, please make sure it meets the following minimum requirements.

Minimum Computer Requirements:

Windows Operating Systems
- Minimum -
Macintosh Operating Systems
- Minimum-
Windows 7, 8, 10    

Processor: Pentium 1 GHz or higher

 RAM: 4 GB or higher

            8 GB recommended

 Hard Disk: at least 5 GB of free space

 Ethernet 10/100

 Optional: Wireless 802.11 b/g/n

 Monitor: 1024 x 768 Resolution

 Internet Speed: DSL - 12 MBPS

                              Cable - 20 MBPS

 Internet Browser: Internet Explorer 9,10,11

                                  Chrome

                                  Firefox

Camera/Microphone: Class Dependent if not built in you will need to purchase – we recommend 1st tier vendors like Dell, Lenovo, or Apple
Mac OSX 10.6, 10.7, 10.8, or 10.9      

Processor: G3 or higher

 RAM:  4 GB or higher

             8 GB recommended

 Hard Disk: at least 5 GB of free space

 Ethernet 10/100

 Optional: Wireless 802.11 b/g/n

 Monitor: 1024 x 768 Resolution

 Internet Speed: DSL - 12 MBPS

                              Cable - 20 MBPS

 Internet Browser: Safari 5+ 

                                  Chrome

                                  Firefox

Camera/Microphone: Class Dependent if not built in you will need to purchase – we recommend 1st tier vendors like Dell, Lenovo, or Apple

Note: Due to the wide variety of hardware and software configurations possible, we do not guarantee that every computer will work on our campus network.  We will attempt to connect student computers to our network, but realize we may not be able to make some work.

How do I connect to the campus wireless network?

WHAT TO CONNECT TO:

If your are registered on campus, the network name or SSID you will connect to is DOANE

If you are NOT registered on campus, the network name or SSID you will connect to is Registration (once connected to this network you will need to step through the registration process and then DOANE will be available)

Note: there is not complete coverage in any building at this time and we do not support wireless in any dorm rooms at this time.   

Is there an Ethernet port available in my dorm room?

Each Student is provided with a 100Mbps link to their room via network port. Ports are marked with arrows passing each other. Make sure you do not plug into the phone port. It is on the same wall mount so don't get confused.

There is one port per student. However in some rooms there are only two ports to service 3 people or one port may not work. If this is the case you can check out a 5-port switch from the business office. This switch needs to be turned in at the end of the year, and if not returned your account will be charged $40.

How do I connect my device to Doane's network?

Wireless Network:

On your mobile device: Connect to the "Doane" wireless network, then open your browser (Safari, Google Chrome, Firefox, etc.) and go to https://www.doane.edu. Register your device and you'll be good to go!

On your PC or Mac: Go to Wi-Fi networks, select "Doane" wireless network, then open your browser (Safari, Google Chrome, Firefox, etc.) and go to https://www.doane.edu. Register your device and you'll be online!

To connect your gaming device:Go to Network Access Registration Page and click on the "Click here to register your game console" link. You will need the MAC address for your game system.

Wired Network:

Doane University provides each student with one wired port in their dorm room in addition to their wireless access. This network is known as ResNet. To use this connection you will need an ethernet port on your device and an ethernet cable. Plug the cable into the port in the wall then into your device. Go to Network Access Registration Page and enter your credentials to register the device to your name.

There are certain restrictions on how you can use the network outlined in the Appropriate Use Policy.

Is there training available for Google Apps?

Training for Google applications are available at the Google Apps Learning Center.

How do I set up or change my password?

To setup your Doane account profile:

Go to https://www.doane.edu/myaccount. Under “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with E-mail and choose the non-Doane e-mail listed and click Send Pin. When you receive your PIN CODE enter it the in space provided and continue. You will now select 4 challenge questions and answers. The next step will ask you to create a new password for your Doane Account. Please follow the requirements listed and click reset, making sure you get green checkmarks for both your Doane Account and Doane Gmail.

Note: Should you decide to change your password, you will need to use https://www.doane.edu/myaccount. Under the “Password Reset” section, click on Go to Reset Tool. Enter your Doane Username and click continue. Select Authenticate with Challenge Questions and type in the answers you provided. You will create a new password on the next screen.

Password Requirements: Your password must meet 3 of the 4 following criteria:

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numeric characters (0-9)
  • Non-alphabetic character (ie. !, $, #, %, *)
What should I do to prepare my computer for campus?

Before You Come to Campus

  • Windows users: 
    • If you do not have an antivirus program installed - download AVG and install it on your computer to protect your computer until you get to campus, and when you get to campus.  AVG is free and may be found here .  This will protect your computer from harmful software, and having a clean computer will speed up your computer registration process! 
    • If you already have an anti-virus program installed - The Doane University residential network or ResNet requires students to run AVG 8.0 antivirus that is free to download.  If you have other anti-virus programs this program will supplement the existing anti-virus.  
    • Run Windows Updates-Visit the web site http://windowsupdate.microsoft.com and do the following:
    • Make sure you have Windows updates turned on. 
    • Scan your computer and install all critical updates. You may have to run windows updates more than once for this process to complete.  To be safe run it at least three times.
    • Turn off your Windows Firewall-If you have Windows XP, turn on your Windows Firewall.
    • Get Spybot Search & Destroy-Download, install, and run Spybot Search & Destroy.
    • Uninstall Any Peer-2-Peer Applications-Remove any Peer-to-Peer applications such as Bittorrent, Limewire, Bearshare, etc..
    • Know the Law of the Land-Read and understand the Appropriate Use Policy , and the Technology Handbook as these rules and regulations will be enforced on the TigerNet. 

  • Macintosh users:  Check for updates by selecting the Apple menu and system update.
  • Linux Users: Your operating system is not supported on Doane University's campus.
How do I enable Google 2-step Verification?

Activate your account using your Doane network login at http://www.doane.edu/myaccount.

Login to Gmail by going to http://gmail.doane.edu.

Note: Use your Doane network username and password to login.

Enable 2-Step Verification to safeguard your email against hackers even if they have your password.

If you are experiencing problems with your Doane Gmail and Apps, please contact the Service Center.

Self-Service Portal: help.doane.edu

Email: help@doane.edu

Phone: 402-826-8411